This could be the stepping stone to being exposed to international dealings before you may land overseas and can also offer you a gateway into understanding cross-cultural skills, native languages of other countries before you step out to travel abroad. Doing so can afford you the opportunity of being placed abroad.
Business Articles 2017
Call centre or contact centre is an organisation that out sources services to other companies and takes care of the flow of mails, calls and inquiries for the parent company. Being a service centre, it has to answer the enquiries related to the contracted company, mainly via phone calls. It is therefore very important for the customer care agents to be fluent in telephone conversations. It is important to be fluent in the language of communication as well as have clear pronunciation and punctuations, so that they can communicate clearly to the customers. More importantly, they … Read More